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Unique METTIQUE pieces


Each METTIQUE piece of work is crafted and stitched entirely by hand, piece-by-piece, by distinguished craftsmen recruited at our own atelier. We aim for each piece of our work to be as unique as possible. Therefore all of the products are only available in one piece in each unique leather and color combinations.


Bespoke options


If you are interested in customizing your very own unique leather and color combinations on any of our product models, please kindly email us at contact@mettique.com. Bespoke products usually take up to 3 weeks to craft, once the leather and color combinations have been agreed upon and full payment has been received. We will email you an invoice. We happily accept Mastercard, Visa, PayPal or Western Union transfer.


Packaging


Each METTIQUE piece of work in packed individually with a dust bag, stitched with a METTIQUE logo-embossed Italian cowhide tag as well as a box with METTIQUE logo-embossed Italian cowhide tag.


CITES


For all international shipping addresses outside of Thailand, products of crocodile, alligator, python and lizard skins require CITES permits specific to each product. Once your purchase online has been confirmed, if necessary, within 1 to 2 days, we will email you to inquire for additional information required for the CITES applications. Please allow up to 10 to 21 days for CITES application processes, on top of the delivery process. Once the CITES permit is ready, we will email you a copy of CITES permit before we ship out the product(s) along with the official CITES permit.

Shipping & Delivery


Free shipping nationwide within Thailand with Kerry Express with tracking numbers. Worldwide shipping prices on small leather goods, accessories and bags with FedEx or DHL with tracking numbers. The following shipping & handing prices are true for orders made in one transaction and are shipped to the same address.


Quantity (pcs)

Small leather goods and accessories

Shipping & Handling prices (USD)

Bags

Shipping & Handling prices (USD)

50.00 200.00
2 80.00 300.00
3 110.00 400.00
4 140.00 500.00
5 170.00 600.00
6 and more  200.00 (flat rate)  700.00 (flat rate)


We usually dispatch orders within 2 working days. Products with CITES require additional time prior to dispatch. Delivery times vary based on destination. Delivery times range from 1 to 3 working days and 5 to 10 working days depending on the shipping address within Thailand and outside of Thailand, respectively.


Customs Fees


Extra duties and taxes may apply to countries outside of Thailand. Please email us at contact@mettique.com for further inquiries

Returns


If your product is defective or if you have received an incorrect order by mistake, please send it back to us within 14 days of delivery for a full refund, but the return shipping isn’t covered. All items must be returned in original condition and in the original METTIQUE packaging.

All our products come with a 3 year warranty, please contact us at contact@mettique.com if anything happens.



Exchanges


If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands.

Warranty


Our products are covered by a 3-year warranty from the day they were bought, when used under normal conditions and for the purpose intended.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind. 


Claim


Please email our support team with your order details and a description and photographs of the defect or damage.

Order Tracking


Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link.


If the above option doesn’t work, email our support team and quote your order number/customer reference number. We will follow up for you as soon as possible


If you want to add an item to your order please  email our support team within 24 hours of your purchase and we will do what we can to adjust things.

Payment options


We happily accept Mastercard, Visa or Paypal.

What is a pre-order item?


A pre-order item is an order you can make for an item that has already been sold and is currently out of stock. If you see an “out of stock” item and you would like to place an order for one just like that, you are welcome to pre-order the item. We will craft a new one for you.


How long will it take to craft my pre-order item once the order has been placed?


The pre-order items take up to 3 weeks to craft from the date the order was placed plus Shipping & Delivery. Usually, it takes 1-2 weeks to craft the items but we promise a 3-week period just to be sure.


Am I guaranteed to get an item in the promised shipping period or availability date?


Yes, definitely. When a pre-order item is made, we handcraft the pre-order item, piece by piece, based on all specifications ordered by each customer. We always have full control over productions and we can guarantee on the promised production and Shipping & Delivery periods.


Do you charge my credit card at the time of purchase or when the item ships?


For pre-order items you will be charged during checkout at the time of purchase. Since we will be crafting a bespoke item specifically for your order, we do require the full amount to be paid upfront.


Can I cancel or modify a pre-order?


If you made a pre-order item, and it’s still within 48 hours of placing your order, please contact our support team right away and we will try our best to adjust your order before our craftsmen start crafting your bespoke item.


What if I order multiple items, can I combine stock and pre-order items?


Yes, of course you can combine stock and pre-order items. We will hold the stock items until the pre-order items are ready and ship them out together. If you wish for your stock items to ship immediately, please place a separate order for stock items only.


What happens if I place a pre-order for multiple items that are scheduled to finish at different dates?


Like all transactions, you'll be charged full amount upfront and we will hold your order and ship once all items are ready. The shipping amount you are charged during check out is based on our Shipping & Delivery rates.   If you wish for your items to ship as they are immediately available, please place separate orders.


How long will it take to ship out my pre-order item once it is ready?


Once the pre-order items are ready, we usually dispatch orders within 2 working days. Products with CITES require about 10 to 21 days for documentation processes prior to dispatch, which is within the crafting period for the pre-order items. Delivery times vary based on destination. Delivery times range from 1 to 3 working days and 5 to 10 working days depending on the shipping address within Thailand and outside of Thailand, respectively.


I require more information.


Please kindly email us at contact@mettique.com. with the details, and we will do our best to resolve it to your satisfaction.